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Requester Email
Subject
Description
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Requester Name
Transaction/Security Number
Phone Number
Query Type
...
Non-credit /Non-receipt of transaction
Amendment request
Cancel & Refund request
Smart Money Account - Lock/Unlock/Technical/Beneficiary Issue
BFC Profile Update-Mobile/Email
Rejection
Complaint
Feedback/Suggestion
Limit Enhancement-Online Money Transfer
Transaction History
General Enquiry
Data Owners Request
Remittance Quote
FX Quote
Rate Update
Additional details
Others
Product/Service Type
...
Swift Transfer- TTR
USD TTR- SWIFT
Credit to account- CTA transfer
Ezcash Service (EZC)
Ezcredit Service (EZT)
Bill payments
Money Gram Service (MG)
Transfast Service (TF)
WPS Payroll/ Wallet (BFC Pay)
BFC Account/Profile Related
Door to Door-DDC
Others
FX
Receive Country
...
India
Pakistan
Bangladesh
Philippines
Nepal
Sri-Lanka
Arab Region
United Kingdom
European Region
Americas
Others/Not Applicable
Channel
...
Branch
Online
Others
Name
...
Product
...
Corporate Business
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